faq

LOVE2LEARN ELMO FAQ'S

 

 

GENERAL QUESTIONS

 

 

Need Help?

Visit our Customer Care page.

 

Where can I buy Love2Learn Elmo?  

Love2Learn Elmo will be available at most major retailers and at HasbroToyShop.com (Subject to availability).
 

How do I start playing with the Love2Learn Elmo toy?

Power on Elmo via the ON/OFF switch under the velcro latch on the underside of the Elmo toy then squeeze Elmo's nose. 
 
We recommend that the Love2Learn Elmo toy is left in ON mode all the time. Elmo will go into low- power idle mode after 60 seconds of no activity. The child can take  Elmo out of low-power mode and  begin play again by squeezing the nose.
 

Do I need a supported device and the Love2Learn Elmo app in order to use Love2Learn Elmo?

The Love2Learn Elmo app is not required in order to interact and play with Love2Learn Elmo however it does enhance the play experience.              
                           
Right out of the box, Elmo can play the clapping game (clap to hear more about letters, numbers, shapes, colors and animals). Elmo will cycle through the 5 subjects over time. Tickle Elmo's belly to hear him laugh or press Elmo's hands to his belly to play musical instruments. The Love2Learn Elmo app enables you to personalize and customize your child's play experience. When you select your child’s name*, desired subject, content stage, and favorites in the app, the Elmo toy will talk and play based on those selections. Choose from the app’s parent helpers, and the Elmo toy can even encourage your child in real time to clean up, use the potty, and much more! 
 
With 350+ responses and 30+ minutes of unique content, little ones will love playing fun learning activities with Elmo!
*Thousands of names available. Over 10,000 available by Fall 2016. 
 

How do I connect my Elmo toy to the app?

First make sure your Elmo toy is powered on. Then open the Love2Learn Elmo app and tap ""Connect."" Your Elmo should appear on the CONNECT list to confirm it's connected. The first time you connect the app to your Elmo toy will be during the initial tutorial. After that first connection, the app auto-connects to Elmo.  
 
If you manually disconnect your Love2Learn Elmo toy or if you want to connect to a different Love2Learn Elmo toy, you will have to manually reconnect. Love2Learn Elmo uses Bluetooth Low Energy (BLE), so you only have to connect to him using the app. 
 

How many app games are included with the Love2Learn Elmo app?

Three (3) interactive app games are available with the Love2Learn Elmo app: Cooking with Cookie, Spot the Animals, and Flashcard Fun. 
 

Which mobile platforms and  devices are compatible with the Love2Learn app? 

"Apple (iOS) devices running iOS 7-9:
iPad 3, 4, Air, Mini 2, 3, 4
iPhone 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus and Google (Android) on Supported Devices:
Samsung Galaxy S4, S5, S6
Samsung Galaxy Note 3, 4, 5
Google Nexus 7 (2013), 9  
The Love2Learn Elmo app is not available on the Amazon app store and it's not supported by Kindle. 
 

I'm having difficulty understanding how to use and play with the Love2Learn Elmo app.

The Love2Learn Elmo app works with and without a Love2Learn Elmo toy. You're not required to connect the Elmo toy to use the app. Without a Love2Learn Elmo toy, kids can still play the app's three (3) games without the Elmo toy interaction.
 
The Love2Learn Elmo app is designed to enhance your play expereince with the Love2Learn Elmo toy – it enables parents to personalize and customize the play experience for their child. When you select your child’s name*, desired subject, content stage and favorites in the app, the Elmo toy will talk and play based on those selections. Choose from the app’s parent helpers, and the Elmo toy can even encourage daily routines – such as cleaning up, sharing, brushing teeth, and using the potty – and reward your child's behavior in real time. 
*Thousands of names available. Over 10,000 available by Fall 2016. 
 
I would like to know more about the privacy of information I enter into the Love2Learn Elmo app.
The Love2Learn Elmo connected experience is designed with privacy in mind, and is certified by Entertainment Software Rating Board (""ESRB"")  for compliance with applicable laws.  Visit the ESRB web site for more information: http://www.esrb.org/privacy/
 
 

BASIC TOY INFORMATION

 
 

Settings: Volume control, password, lullaby mode, & privacy

General App Settings:
- Slide top bar to adjust toy volume.
- Once your password is set, it will be displayed under Elmo Toy Connection in app settings.
- To prevent Elmo from saying your child's name in public, toggle Privacy Mode.
-Switch Love2Learn Elmo into Lullaby Mode for Elmo to say goodnight phrases, sing a lullaby and go ‘to sleep’. The Elmo toy will stay in sleep mode for 10 hours. If the child squeezes the nose during this time Elmo will play the instrumental version of the lullaby music for 60 seconds and then go back to sleep.  This will continue to happen until Elmo is switched out of lullaby mode in the app (or by turning Elmo off and then back on again.)   After 10 hours Elmo will automatically return to normal play mode. 
 

Battery information

Love2Learn Elmo requires 4 AA alkaline batteries. The Love2Learn Elmo App will alert you when your Elmo toy’s batteries are running low.  
 

Where can I find the date code on my Love2Learn Elmo?

The Love2Learn Elmo date code is stamped on the sewn-in label located under Elmo's leg.The code is approximately 5 numbers (some have an additional letter at the end). 
 

Love2Learn Elmo cleaning instructions 

If Love2Learn Elmo becomes dirty, wipe gently with a damp cloth. Do not submerge the toy in water. 
 

Love2Learn Elmo App feature descriptions for iOS & Android:      

CUSTOMIZE
Use the Love2Learn Elmo app to customize the Elmo toy's responses. Select your child’s name, desired subject and play stage, and favorites. Then Elmo will talk about them during play! Change the selections at any time to keep playtime fresh and exciting for your little one!  
 
PARENT HELPERS 
Parents can select phrases and songs the Elmo toy can say in real time.  These parent helpers can support and encourage daily routines at your child’s different developmental stages. For example, the Elmo toy can play a 2-minute tooth brushing song, talk about healthy foods, and reinforce good manners.
 
GAMES 
Your child can play the app games along with the Elmo toy! The Elmo toy responds to what happens on screen in real time for an interactive play experience!
 
 

TOY TROUBLESHOOTING

 
 

Love2Learn Elmo is not performing as expected.

If your Love2Learn Elmo is not functioning properly, try the following:  
 
Locate Elmo's power switch on the underside of the toy, behind a Velcro latch. Move the ON/OFF switch to OFF for a few seconds, then back to ON, and then squeeze Elmo's nose. (You should hear a sound effect.)
 
If that doesn't work, replace the batteries with new batteries and move the ON/OFF switch to ON again.   
 
Exception: Inputs from the app will override toy function. For example, if Elmo is playing the clapping game and a parent helper is activated via the app, Elmo will stop playing the clapping game to say the parent helper.  
 

Will battery life be wasted if I leave my Love2Learn Elmo toy "ON" all the time? 

Hasbro recommends that you leave the Love2Learn Elmo toy in the “ON” position so it's easier to initiate game play with the Elmo toy. After 60 seconds of inactivity the Elmo toy will go into low power, idle mode. Once in idle mode, squeezing Elmo’s nose will activate gameplay again. Battery life is not compromised. 
 

Love2Learn Elmo is not responding to my touch.

Make sure that your Love2Learn Elmo is not in low-power idle mode by squeezing his nose. If Elmo does not respond, then switch the power button from OFF to ON. (After powering on, it may take 2-3 seconds to activate Elmo's clapping and tickling features.) 
 
If your Elmo toy still doesn't respond, ensure it has fresh batteries. 
 

Why isn't Love2Learn Elmo reacting when I tickle his belly?

When Love2Learn Elmo is playing the clapping game, belly instruments or an app game, his tummy sensor is deactivated. Squeeze his nose to back out of any game to activate his tummy sensor.  
 

Why won't Love2Learn Elmo stay sitting up?

Make sure the Velcro on the underside of Elmo is fully closed around the battery box. If Elmo is still not sitting up, squeeze and adjust the stuffing in Elmo’s belly to more evenly disperse it.
 
 

APP TROUBLESHOOTING

 
 

General app help

Tap top right question mark to see general help items.
 

How do I get back to the main page in the Love2Learn App?

Tap the arrow icon in the upper left corner of the screen to return to the main page. 
 

In which markets is the Love2Learn Elmo App available?

IOS & Android: 
US, Canada. App is called Fun2Learn in Australia, & New Zealand 
 

Do I need to use my cellular data to use the Love2Learn Elmo app?

Because of the amount of gameplay the Love2Learn Elmo app offers, the file size is fairly large and most devices require a wi-fi connection to download and update it.  A wi-fi or cellular connection will be required to download your child's name from our database. The Love2Learn Elmo app does not require any data connection (wi-fi or cellular) for gameplay .
 

Why won't Love2Learn Elmo stay connected to the app?

Ensure that your mobile device is within a 10ft range of your Elmo toy, and Bluetooth is kept on during play. Check to make sure you have the most recent version of the app.
 

My child's name is not in the Love2Learn Elmo name database.

The name database contains thousands of names. However, some names might not be available. In this circumstance, parents can chose a  nickname from a list of nicknames available. 
If a name has not been selected in the app, this does not affect gameplay. 
 

I forgot my Love2Learn Elmo app password. How do I get back into the app?

The only way to get back into the Love2Learn Elmo app is to reset your Love2Learn Elmo toy. You can reset the toy by pressing the factory reset button located next to the battery compartment. The power switch must be turned ON when resetting the Elmo toy. After you press the reset button, you will hear a sound effect indicating that you have successfully reset the toy. 
 
NOTE: Pressing the reset button restores the toy to its factory settings. Any information you've entered into the Elmo toy will be erased.
 

What if I have one Love2Learn Elmo but want to use different devices?

Your name input and play preferences are stored on your Love2Learn Elmo toy, so you are able to use different devices. Simply download the Love2Learn Elmo app onto your additional device, and find your Elmo toy listed when you go through app tutorial. Select your Elmo, and enter the same password you used to connect the first device. 
 
Your Love2Learn Elmo toy be used with unlimited devices, but Elmo can only connect to one device at a time. If you want to connect a second device, connect Love2Learn Elmo with your first device and find your password listed in the Settings screen.
 

What if I have multiple Love2Learn Elmos and only one device?

You can connect to multiple Love2Learn Elmo toys from the same device. Once you enter your child’s name into the app, it will appear in the setting tab as ""[your child Name]'s Elmo"". 
If you have multiple Love2Learn Elmo toys (and they are all within 10ft Bluetooth range) all will be listed in the Love2Learn Elmo app settings.
Only one Elmo toy can be connected to a device at a time.
The app will auto-connect to the last Elmo that you added. If you want to choose a different Elmo, press the button on the main menu to disconnect from that Elmo, and then hit the same button to reconnect to another one, and you will see the list of Elmo toys. 
 

My Love2Learn Elmo app (Android or iOS) crashes. What can I do?

First try closing and reopening the App. If the App doesn't  restart  properly try completely closing out of the App and restarting it. If that doesn’t work, restart your mobile device and your Elmo toy. If the app still crashes, erase it from your device and download the app again.
 

How old do you have to be to use the Love2Learn Elmo App? 

17 years old 
 

My device will not communicate with my Love2Learn Elmo toy.

1. Place your mobile device within 10 feet of Elmo and power on your Love2Learn Elmo toy.
2. Make sure you are using the most recent version of the Love2Learn Elmo app. (Check the app store to verify if an update is available.) 
3. Turn on your device's Bluetooth.
4. Ensure that the app and Elmo are connected.     
5. If you're using a device that's not on our supported device list, it might not be compatible.  
6. For best results, insert new batteries. 
 
 

APP COMPATIBILITY

 
 

Why don’t I see the Love2Learn Elmo app in the iTunes app store?

Your device may be running an older version of iOS.  To update to the latest version of iOS, follow the directions on the Apple support page : http://support.apple.com/kb/HT4972
 

I am attempting to download the Love2Learn Elmo app from the Google Play store, and I'm receiving an error message. It states that my device is not authorized.

The Love2Learn Elmo app is not available on the Amazon app store and it's not supported by Kindle. 
 

Why do I see the Love2Learn Elmo app available in the Google Play Store, yet I continue to experience issues when downloading/using the app?

You are most likely attempting to use the Love2Learn Elmo app on a non-supported device. See above compatibility list.
 

 

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