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Hasbro

furby

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Frequently Asked Questions

  • Furby Boom
  • Furby Boom APP
  • Furby 2012
  • Furby 2012 APP
  • Party Rockers
  • Furblings

Everything you need to know to start playing with Furby Boom!

  • How do I turn Furby On/Off?

    Similar to previous Furbys, Furby Boom does not have an on/off switch. To make Furby fall asleep, try the following:

    ★ Pull tail for 10 seconds

    ★ Place Furby on its back for 15 seconds

    ★ Place Furby in quiet room and do not play with it.

    ★ Remove the batteries.

  • How do I install the batteries?

    1. Loosen 2 screws using a phillips or flat head screwdriver from the plastic base of Furby

    2. Remove the base

    3. Insert 4 AA alkaline batteries, Duracell recommended

    4. Replace base and tighten screws

  • Where can I find the datecode on my Furby?

    Furbys date code is in the form of a hot stamp.It is located inside the battery compartment, visible from the rear closest to the tail.

  • There is a high pitched tone coming from Furby and/or my iOS device.

    The noise you are hearing is how Furby communicates with the mobile device and other Furbys.Some people may hear it, others will not. Some animals may also hear the noise.Don't worry, the tone will not cause any harm to people or animals.

  • I changed the batteries in my Furby to fresh/new alkaline batteries and it is still acting "weird".How do I fix it?

    Remove the base of Furby and push the refresh button for 2 seconds, then replace the base.This will reset the hardware while retaining all of the personality data.

  • My Furby fell asleep and I can't seem to wake him up.

    Remove the base of Furby and push the refresh button for 2 seconds, then replace the base.This will reset the hardware while retaining all of the personality data.

  • Furby Cleaning Instructions

    Gently brush your Furby's hair with a cloth or soft brush to loosen any dirt.Then use a SLIGHTLY damp cloth to remove any stains.DO NOT put in the washing machine, submerge in water or get Furby wet in any way other than using a slightly damp cloth. DO NOT use detergents or stain removers on the fur.

  • Where are Furby's Sensors?

    Furby is sensitive to touch, motion, sound, & other Furbys.

  • When & Where can I buy Furby Boom?

    Furby will be availaible NOW (US, CA, & UK) at major retailers as well as at HasbroToyShop.com.On August 2nd,you can purchase your very own Furby at most online retailer websites and on HasbroToyShop.com.Visit Furby.com for additional details.

  • What are the differences between Furby 2012 and Furby Boom?

    ★ Lots more content

    ★ All new personalities

    ★ Remembers its own name and that of other Furbys

    ★ New bold pattern designs

    ★ New immersive App experience

  • Why isn't Furby dancing when music is playing?

    Try a different song or turning up the volume on your device.

  • Can Furby Boom communicate with other Furbys?

    Yes; Furby recognizes when other Furbys are present and will strike up conversation.If you get the right personalities in the right mood, you may even get them to sing to each other.Sometimes Furbys get along, sometimes they don't.

  • My Furby will not communicate with other Furbys.

    Try the following:

    ★ Be sure that both Furbys are facing each other, 3 - 5 inches apart for best results

    ★ It is easy for Furby to be distracted, be sure that background noise is minimal

  • Does Furby respond differently depending on what I do?

    Yes; you can tickle, feed, pet, shake, hug, tilt, hold your Furby upside down, and pull its tail. Each interaction will effect the personality it becomes.

  • Does each color (or package) represent a different personality?

    No; all Furbys start out as the same personality.They develop distinct personalities based on how you play with them. Every Furby can become any personality.

  • How many personalities does Furby Boom have?

    Depending upon how you play, Furby can feel Rockin, Sweet, Hyper, Jolly, or Fiesty.

  • What if I don’t like the personality that my Furby has become?

    If you don't like the personality of your Furby, try treating it differently and see what personality develops.

  • How much content is loaded into Furby?

    You'll have to keep playing to find out.

  • Furby doesn't respond to my voice.

    Try the following:

    ★ When talking to Furby, be sure you are looking directly at him/her and speak slowly and clearly.The closer you are to Furby, the easier it is for him/her to hear you.

    ★ It is easy for Furby to be distracted, be sure there is minimal background noise.

  • Which Android devices will the app work with?

    * Samsung Galaxy S2, S3, Galaxy Tab 2 10.1 & Galaxy Note 2

    * Amazon Kindle Fire HD Gen 1 and 2 (Gen 3 is NOT compatible because it lacks a microphone)

    * Google/Asus Nexus 7

    * Motorola Droid RAZR Maxx HD (except model XT926)

    * Toys R Us Tabeo
    NOTE: Device must be running Android OS 2.3.3 or later

  • Which mobile platforms currently support the Furby Boom App?

    Apple (iOS) and Google (Android).

  • Can I use the free Furby Boom app with my Furby 2012?

    NO, The Furby Boom app will only function with Furby Boom

  • How do you play the Furby Boom app?

    You can give your Furby Boom a name using the app -- your Furby Boom will remember it and the names of other Furby Boom creatures it meets!

    You can keep track of your Furby Boom's health, hunger and cleanliness levels using the app's monitor. Time for a checkup? Try X-raying Furby. Is Furby hungry? Grab a snack from the app's pantry. Need to freshen up? Give Furby a virtual shower!

    When you take care of your Furby Boom, it becomes ready to take care of something too -- that's when you get a virtual Furby Furblings egg!

    Download the Free Furby Boom app today to give it a try.

  • How many Furbys can the app save?

    A maximum of three Furbys can be saved.In order to save a new Furby, an older one must first be deleted.

  • Where is the Furby Boom App gameplay data saved?

    All of the game memory is saved on the mobile device, not on Furby.

  • I heard about special Furbling eggs, where can I find them?

    Yes, there are special virtual eggs available.Check Furby.com for details.

  • Is it possible to rename my Furby?

    Yes; in the Furby Boom App, go to settings - manage game - rename Furby.

  • I'm having difficulty understanding how to use the Furby Boom App?

    The first time you play with the Furby Boom app, there will be a walk through experience.If you are still experiencing issues during gameplay, visit the Help option within each feature or the main Help menu for guidance.The Furby TV section contains many helpful tutorial videos.

  • I'm having difficulty understanding how to use the Furby Boom App?

    The first time you play with the Furby Boom app, there will be a walk through experience.If you are still experiencing issues during gameplay, visit the Help option within each feature or the main Help menu for guidance.The Furby TV section contains many helpful tutorial videos.

  • My mobile device will not communicate with Furby Boom.

    1. Make sure you are using the correct app - Furby Boom.

    2. Make sure Furby is not talking while you are attempting to communiccate with your mobile device.

    3. Make sure the volume is set to its maximum on the mobile device.

    4. If you have a case on your device, make sure the speakers are not blocked. Try removing your case and try again.

    5. Place your mobile device 3-5 inches from Furby for best results.

    6. Make sure there is minimal background noise, Furby focuses best in a quiet environment.

    7. Place your Furby on a flat surface, handling it makes it hard to communicate..

  • Which iOS devices will the app work with?

    ★ iPod 4th generation or newer

    ★ iPhone 4 or newer

    ★ All iPad models

    iOS device must be running iOS 4.3 or later. Due to hardware limitations, the app may not have full functionality on some older devices.

  • Why don’t I see the Furby App in the iTunes App store?

    Your device may be running an older version of iOS. Follow the directions on the apple support page to update your device to the latest version of iOS: http://support.apple.com/kb/HT4972

  • My Furby APP (iOS) crashes, what can I do?

    Try restarting the app. If it does not restart properly, try completely shutting down the app, then restart. To do a hard shut down, follow the steps below as follows:

    1.Single tap the “Home” button on the iOS device.

    2.When the Home screen is displayed on the iOS device, double tap the home button

    3.Push and hold the Furby app icon

    4.Tap the red minus sign once it appears, hit the home button to return to the main screen.

  • Why is my Furby iOS app giving me an error?

    You need to give the app access to your camera and/or photos. Settings - Privacy - Photos - App Name

    You may also need to modify the devices Restrictions. Settings - General - Restrictions

  • Why do I see the Furby Boom App available in the Google Play Store, yet I continue to experience issues when downloading/using the app?

    You are most likely attempting to use the Furby Boom app on a non-supported device, See above compatability list.

  • My Furby APP (Android) crashes, what can I do?

    Try restarting the app.If it does not restart properly, try completely shutting down the app, then restart.Steps may vary by device.The following general steps should be used as a guide to assist the consumer:

    1. From the home or menu screen, select the "settings" option.

    2. Select the "apps" or "applications" option.

    3. Select the "manage applications" option.

    4. Select the "Furby" App.

    5. Select "Force Stop".

  • Do I need to use my cellular data to play with the Furby Boom app?

    Due to the significant amount of gameplay within the Furby Boom app, the file size is fairly large and most devices require a wifi connection to download/update. The wifi connection is only necessary for the initial download or updating the app, not for actual gameplay. The Furby Boom app does not require any data connection for gameplay (wifi or cellular).

  • How do I turn Furby On/Off?

    Similar to Furby 1.0, Furby Party Rockers do not have an on/off switch. To turn it off try the following:

    1. Place Furby in quiet room and do not play with it.

    2. Remove the batteries.

    3. Using the Furby App, put Furby to sleep (Lulla Baah feature).

  • After the iOS 7 update, Furby and the app are not communicating. My device is now asking to access my microphone.

    You need to give the app access to your microphone. Settings – Privacy – Microphone – App Name – Select On

  • I am attempting to download the Boom App from the Google Play store and I’m getting an error. It states that my device is not authorized

    Users with an Amazon Kindle Fire HD will need to download the app via the Amazon App Store

  • How do I install the batteries?

    1. Loosen 2 screws using a phillips head screwdriver (cross) from the plastic base of Furby

    2. Remove the base

    3. Insert 4 AA alkaline batteries

    4. Push the refresh buton for 2 seconds

    5. Replace base and tighten screws

  • Where can I find the datecode on my Furby?

    Furbys date code is in the form of a hot stamp. It is located inside the battery compartment, visible from the rear closest to the tail.

  • There is a high pitched tone coming from Furby and/or my iOS device.

    The noise you are hearing is how Furby communicates with the mobile device and other Furbys. Some people may hear it, others will not. Some animals may also hear the noise. Don't worry, the tone will not cause any harm to people or animals.

  • I changed the batteries in my Furby to fresh/new alkaline batteries and it is still acting "weird". How do I fix it?

    Remove the base of Furby and push the refresh button for 2 seconds, then replace the base. This will reset the hardware while retaining all of the personality data.

  • My Furby fell asleep and I can't seem to wake him up.

    Remove the base of Furby and push the refresh switch for 2 seconds, then replace the base. This will reset the hardware while retaining all of the personality data.

  • Furby Cleaning Instructions

    Gently brush your Furby's hair with a cloth or soft brush to loosen any dirt. Then use a SLIGHTLY damp cloth to remove any stains. DO NOT put in the washing machine, submerge in water or get Furby wet in any way other than using a slightly damp cloth. DO NOT use detergents or stain removers on the fur.

  • Where are Furby's Sensors?

    Furby is sensitive to touch, motion, sound, & other Furbys.

  • Can Furby Dance?

    Yes; Furby will dance to any type of music.

  • Why isn't Furby dancing when music is playing?

    Try a different song or turning up the volume on the the iPod.

  • Can Furby talk to other Furbys?

    Yes; Furby recognizes when other Furbys are present and will strike up conversation. If you get the right personalities in the right mood, you may even get them to sing to each other. Sometimes Furbys get along, sometimes they don't.

  • My Furby will not communicate with other Furbys.

    1. Be sure that both Furbys are facing each other

    2. It is easy for Furby to be distracted, be sure that background noise is minimal

  • Does Furby respond differently depending on what I do?

    Yes; you can tickle, feed, pet, shake, hug, tilt, hold your Furby upside down, and pull its tail. Each interaction will effect the personality it becomes.

  • Does each color (or package) represent a different personality?

    No; all Furbys start out as the same personality. They develop distinct personalities based on how you play with them. Every Furby can become any personality.

  • How many personalities does Furby have?

    You'll have to keep playing to find out.

  • How do I get Furby to the personality that I want?

    All Furbys start out the same, but each Furby develops a personality based upon the way you play with it.

  • What if I don’t like the personality that my Furby has become?

    If you don't like the personality of your Furby, try treating it differently and see what personality develops.

  • How much content is loaded into Furby?

    You'll have to keep playing to find out.

  • Furby doesn't respond to my voice.

    1. When talking to Furby, be sure you are looking directly at him/her and speak slowly and clearly. The closer you are to Furby, the easier it is for him/her to hear you.

    2. It is easy for Furby to be distracted, be sure there is minimal background noise

  • Can I use the free Furby app with my Furby?

    Yes; The free app allows you to make food and feed your Furby, translate Furbish to English, and gives you a dictionary for Furbish words and their meanings.

  • iOS & Android App feature descriptions:

    Voice Changer: Make your FURBY sound as big as an elephant or as tiny as a squirrel. Pick a potion and swipe it to hear FURBY change voices!

    Video Maker: Make FURBY the star of its own movie! Hit record and give Furby acting cues from the app to get an award-worthy performance.

    BoomBox: Sing it, FURBY! Choose from 4 songs and listen to FURBY sing along. Get a few FURBYs together and hear them harmonize!

    Deli: Make Furby a special sandwich and then feed your Furby.

    Pantry: Feed your Furby all types of goodies.

    Lulla Baah: Does your FURBY need to chill? Toss some sheep to help Furby relax.

    Translator: Translate what Furby is saying into English.

    Dictionary: Look up Furbish or English words and get the Furbish/English translation.

  • Why are certain functions available on my iOS device, yet not on my Android device?

    There are numerous variations of mobile devices available on the market, each having its own individual hardware specification. These differences may affect which functions of the app are available for your device.

  • Which iOS devices will the app work with?

    Any iOS device (iPod, iPad, & iPhone) running iOS 4.3 or later. Due to hardware limitations, the app may not have full functionality on some older devices.

  • Why don’t I see the Furby App in the iTunes App store?

    Your device may be running an older version of iOS. Follow the directions on the apple support page to update your device to the latest version of iOS: http://support.apple.com/kb/HT4972

  • My Furby APP (iOS) crashes, what can I do?

    Try restarting the app. If it does not restart properly, try completely shutting down the app, then restart. To do a hard shut down, follow the steps below as follows:

    1. Single tap the “Home” button on the iOS device.

    2. When the Home screen is displayed on the iOS device, double tap the home button

    3. Push and hold the Furby app icon

    4. Tap the red minus sign once it appears, hit the home button to return to the main screen.

  • Why is my Furby iOS app giving me an error?

    You need to give the app access to your camera and/or photos.

    Settings - Privacy - Photos - App Name

    You may also need to modify the devices Restrictions

    Settings - Gneral - Restrictions

  • Which languages are supported by the Furby App?

    iOS: English, French, Mandarin, Japanese, Spanish, German, Dutch, Russian, Korean, Polish, Turkish, Portuguese, Itailan, Swedish, Norwegian, Danish, & Finish.

    Android: English

  • In which markets is the Furby App available?

    iOS & Android - As of 6/1/13: Peru, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, China, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, Germany, Greece, Guatemala, Honduras, Hong King, Hungary, Indonesia, Ireland, Isreal, Italy, Japan, Republic of Korea, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexica, Netherlands, New Zealand, Nicaragua, Norway, Panama, Paraguay, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, United States, Uruguay, & Venezuala.

    Serbia: Android ONLY

  • Can I use the Furby app on my Android device?

    Yes; the Furby App will be available in the Google Play Store on 11/23.

  • Which Android devices will the app work with?

    1. Samsung Galaxy S2, S3, Galaxy Tab 2 10.1 & Galaxy Note 2.

    2. Amazon Kindle Fire HD

    3. Google/Asus Nexus 7

    4. Motorola Droid RAZR Maxx HD (except model XT926)

    NOTE: Device must be running Android OS 2.3.3 or later

  • My Furby APP (Android) crashes, what can I do?

    Try restarting the app. If it does not restart properly, try completely shutting down the app, then restart. Steps may vary by device. The following general steps should be used as a guide to assist the consumer:

    1. From the home or menu screen, select the "settings" option.

    2. Select the "apps" or "applications" option.

    3. Select the "manage applications" option.

    4. Select the "Furby" App.

    5. Select "Force Stop".

  • My mobile device will not communicate with Furby.

    1. Make sure there is minimal background noise, Furby focuses best in a quiet environment.

    2. Do not talk to Furby while you are trying to get it to communicate with your mobile

    3. Make sure Furby is not talking while you are attempting to communicate with your mobile device.

    4. Place your Furby on a flat surface, handling it makes it hard to communicate.

  • Does the Furby App work over Apple AirPlay?

    No; The Furby App is not intended to be used with AirPlay.

  • After the iOS 7 update, Furby and the app are not communicating. My device is now asking to access my microphone.

    You need to give the app access to your microphone. Settings – Privacy – Microphone – App Name – Select On

  • How do I turn Furby Party Rockers On/Off?

    Similar to Furby 1.0, Furby Party Rockers do not have an on/off switch. To turn it off try the following:

    1. Place Furby in quiet room and do not play with it.

    2. Remove the batteries.

    3. Using the Furby App, put Furby to sleep.

  • How do I install the batteries?

    1. Loosen 1 screw using a phillips head screwdriver (cross) from the plastic base of Furby

    2. Remove the base

    3. Insert 3 AAA alkaline batteries

    3. Push the refresh buton for 2 seconds

    4. Replace base and tighten screws

  • Where can I find the datecode on my Furby?

    Furbys date code is in the form of a hot stamp. It is located inside the battery compartment, visible while looking direcly into the compartment.

  • There is a high pitched tone coming from Furby and/or my iOS device.

    The noise you are hearing is how Furby communicates with the mobile device and other Furbys. Some people may hear it, others will not. Some animals may also hear the noise. Don't worry, the tone will not cause any harm to people or animals.

  • I changed the batteries in my Furby to fresh/new alkaline batteries and it is still acting "weird". How do I fix it?

    Remove the base of Furby and push the refresh button for 2 seconds, then replace the base. This will reset the hardware while retaining all of the personality data.

  • My Furby fell asleep and I can't seem to wake him up.

    Remove the base of Furby and push the refresh button for 2 seconds, then replace the base. This will reset the hardware while retaining all of the personality data.

  • Furby Cleaning Instructions

    Gently brush your Furby's hair with a cloth or soft brush to loosen any dirt. Then use a SLIGHTLY damp cloth to remove any stains. DO NOT put in the washing machine, submerge in water or get Furby wet in any way other than using a slightly damp cloth. DO NOT use detergents or stain removers on the fur.

  • Where are Furby's Sensors?

    Furby is sensitive to motion, sound, & other Furbys.

  • Can I use the free Furby app with my Furby?

    Yes; The free app will function with your Furby Party Rocker

  • iOS & Android App feature descriptions:

    Voice Changer: Make your FURBY sound as big as an elephant or as tiny as a squirrel. Pick a potion and swipe it to hear FURBY change voices!

    Video Maker: Make FURBY the star of its own movie! Hit record and give Furby acting cues from the app to get an award-worthy performance.

    BoomBox: Sing it, FURBY! Choose from 4 songs and listen to FURBY sing along. Get a few FURBYs together and hear them harmonize!

    Deli: Make Furby a special sandwich and then feed your Furby.

    Pantry: Feed your Furby all types of goodies.

  • How do I turn Furblings On/Off?

    Similar to previous Furbys, Furblings do not have an on/off switch. They are only activated when the head button is pressed.

  • How do I install the batteries?

    1. Loosen 1 screw using a Phillips or flat head screwdriver from the plastic base of the Furbling.

    2. Remove the base

    3. Insert 3 LR44 (A76) button cell alkaline batteries

    4. Replace base and tighten screw

  • Where can I find the date code on my Furbling?

    Furblings date code is in the form of a hot stamp. It is located inside the battery compartment, closest to the front left foot.

  • There is a high pitched tone coming from my Furbling and/or my iOS device.

    The noise you are hearing is how Furblings communicate with the mobile device and other Furbys. Some people may hear it, others will not. Some animals may also hear the noise. Don't worry, the tone will not cause any harm to people or animals.

  • I changed the batteries in my Furbling to fresh/new alkaline batteries and it is still acting "weird". How do I fix it?

    Push and hold the refresh button (located on the base of the Furbling) for 2 seconds, then release.

  • My Furbling fell asleep and I can't seem to wake him up.

    Push and hold the refresh button (located on the base of the Furbling) for 2 seconds, then release.

  • Furblings Cleaning Instructions

    Gently brush your Furblings hair with a cloth or soft brush to loosen any dirt. Then use a SLIGHTLY damp cloth to remove any stains. DO NOT put in the washing machine, submerge in water or get Furbling wet in any way other than using a slightly damp cloth. DO NOT use detergents or stain removers on the fur.

  • Where are my Furblings Sensors?

    Furblings only react when you push the button on its head.

  • Do I need a Furby Boom to play with my Furbling?

    No, however, having a Furby Boom along with your Furbling will give you the full interaction and response experience.

  • Can I use my Furbling with the Furby Boom App?

    Yes, The Furby Boom* app will function with Furblings

    * Only with versions available post the 12/1/13 update.

  • Can I use my Furbling with the Furby 2012 App?

    No, The Furby 2012 app will not function with Furblings.

  • How do I use my Furbling with the Furby Boom app?

    1. Open the Furby Boom app.

    2. Tap the egg carton icon

    3. Tap the "+ Egg" icon

    4. Tap the "Unlock a virtual egg" icon

    5. Press the button on the Furblings head and wait for the scanning to complete.

  • Why can't I get the access to all of the features within the Furby Boom app with my Furbling?

    Furblings will unlock a digital version of themselves along with 3 room accessories within the app. They are baby Furbys so they cannot be x-rayed, use the bathroom by themselves, use the shower, or eat grown up food… they need a Furby Boom to take care of them.

  • Is it possible to rename my Furbling?

    Yes; in the Furby Boom App, go to settings - manage game - rename Furbling.

  • My mobile device will not communicate with Furblings Boom.

    1. Make sure you are using the correct app - Furby Boom (post 12/1/13 update).

    2. Make sure the volume is set to its maximum on the mobile device.

    3. If you have a case on your device, make sure the speakers are not blocked. Try removing your case and try again.

    4. Place your mobile device 3-5 inches from the Furbling for best results.

    5. Make sure there is minimal background noise, Furblings focus best in a quiet environment.

    6. Place your Furbling on a flat surface, handling it makes it hard to communicate.

  • Can my Furbling Dance?

    No, Furblings are not intended to move on their own.

  • Can Furblings communicate with other Furbys?

    Yes, buts the communication is limited. Furblings will not respond to other Furbys. However, Furby Boom can respond to Furblings.

  • Suggested Retail Price

    $19.99

Need Furby Boom instructions?
download PDF
Need Furblings instructions?
download PDF
Learn how to create a door-sized Furblings poster!
download PDF

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