FAQs



3) Product-related Info (general)
Play-Doh
Question: My Play-Doh is drying out. How can Play-Doh be softened or moistened?
Answer:

To restore the softness to Play-Doh, try adding water to the Play-Doh, one drop at a time and working it in to moisten the Doh. You can also try wrapping the Play-Doh in a damp paper towel, returning to the container and replacing the cover. Let it sit overnight.

Question: How do I remove Play-Doh from carpet, upholstery or fabric?
Answer:

When attempting to remove Play-Doh do NOT use hot water or cleaning solutions of any kind. To remove Play-Doh from carpets or fabrics, allow it to dry completely, then loosen with a stiff brush. It may be necessary to vacuum clean or also wash with gentle soap and cold water. You may need to repeat the process in order to completely remove the Play-Doh.

Question: What are the ingredients in Play-Doh?What are the ingredients in Play-Doh?
Answer:

Play-Doh is primarily a mixture of water, salt and flour. It does NOT contain peanuts, peanut oil or any milk by-products. Play-Doh does not contain latex.  Play-Doh is non-toxic.  However, children or adults who are allergic to wheat gluten or specific food dyes may have an allergic reaction to this product. Furthermore, if a dog ingests Play-Doh, due to its salt content, please contact your veterinarian immediately.
Because Play-Doh is non-toxic, non-flammable and non-reactive, no Material Safety Data Sheet (MSDS) is required for Play-Doh.

Littlest Pet Shop VIPs
Question: Where can I learn more about the Littlest Pet Shop VIPs?
Answer:

Take a tour of the VIPs world to learn more about Littlest Pet Shop VIPs.

Question: I’ve forgotten my username or password for the Littlest Pet Shop VIP site, can you tell me what they are?
Answer:

Please email our Consumer Affairs Team at consumer_affairs@hasbro.co.uk detailing your pet code.  We can then locate your information and email it to you.

Question: Where can I register my Littlest Pet Shop VIP Pet?
Answer:

Please visit http://www.hasbro.com/littlestpetshop/ and click on VIP Virtual world and then the 'Become a Member' option. This will then take you to another page where you click on become a member and register with a username and password. Click that you agree to the terms and conditions and this will then load up the welcome page. Please click on 'adopt' and enter the secret pet code. You can then start to enjoy all the games and activities on the site.  For your ease you may want they system to remember your username and password in readiness for future visits to the site.

Question: Can I register a second pet to the Littlest Pet Shop VIP website?
Answer:

In order to add another pet to your account, click on The Map and locate the Adoption centre. Go into the Adoption Centre and click on Adopt, enter your new secret code and this will activate your new VIP pet. Please note that it is not possible to play with both pets at the same time. To alternate between pets, please click on My Pets and select the pet you want to use.

Question: What is Littlest Pet Shop VIP Gold Membership?
Answer:

As our way of thanking all of our early adopters, any one who adopted a Littlest Pet Shop VIP between October, 2007 and February 2, 2008 were automatically upgraded to a Gold member. This includes everyone, regardless of how many pets they had adopted.  After February 2, 2008, anyone who adopts 4 pets on the same account will become a Gold member.

Gold member Benefits include:

- exclusive access to the VIP treehouse, located on the Island
- exclusive games which will be added over time, and will be accessible only to Gold members in the VIP treehouse
- exclusive items for sale in the VIP treehouse department store

Furreal
Question: What is the FurReal Friends fur made of?
Answer:

The fur is made of 100% acrylic.

Refills
Question: How can I order more ammo for my Nerf product?
Answer:

Please email us at consumer_affairs@hasbro.co.uk or call us on 00800 22427276 to find out which retailers currently list this product. 

Question: Where can I buy additional score pads for Yahtzee?
Answer:

Please email us at consumer_affairs@hasbro.co.uk or call us on 00800 22427276 to find out which retailers currently stock this product. 

Question: Where can I buy refills for my Martian Matter Playset?
Answer:

Please email us at consumer_affairs@hasbro.co.uk or call us on 00800 22427276 to find out which retailers currently list this product. 

Trivial Pursuit
Question: Do you sell the boxes of questions for Trivial Pursuit separately or do you have to buy the entire game again for new questions?
Answer:

We have released Trivial Pursuit Bite Size question packs in Genus, Family, Football, Celebrity, Music and Star Wars versions.  These packs of 600 extra questions can be played alone or added to any existing game you may have.

Question: I think I may have found an incorrect answer in a Trivial Pursuit game. What should I do?
Answer:

If you suspect that you have identified an incorrect answer, please supply us with the following information:
•    Trivial Pursuit Version
•    Card Number
•    Category
•    Question
•    Printed answer
•    Suggested answer
We will be pleased to research it further and pass on the information to the relevant departments.

Busy Ball Popper
Question: Is it possible to buy replacement balls for the Busy Ball Popper?
Answer:

At Hasbro we want you to get the most out of our products.  We therefore stock a significant number of spare parts and instructions for current and some discontinued lines.

All spare parts are sent out at a cost of £1.50 to cover postage and packaging.  Please email us at consumer_affairs@hasbro.co.uk  providing your full address and details of the parts required.

Enclosed with the parts (subject to availability) will be a letter detailing how to send a cheque or postal order back to us.

We look forward to being able to assist you.

Monopoly
Question: I need more money for Monopoly. How can I get it?
Answer:

At Hasbro we want you to get the most out of our products. We therefore stock a significant number of spare parts and instructions for current and some discontinued lines.

All spare parts are sent out at a cost of £1.50 to cover postage and packaging.  Please email us at consumer_affairs@hasbro.co.uk  providing your full address and details of the parts required.

Enclosed with the parts (subject to availability) will be a letter detailing how to send a cheque or postal order back to us.

We look forward to being able to assist you.

Question: In My First Monopoly the Mr Monopoly character keeps repeating the phrase "Move 3 spaces". How can I play the game?
Answer:

Please ensure that you have changed the batteries to either Duracell or Energizer as these offer maximum productivity. Also ensure that the Mr. Monopoly is switched on using his steering wheel and that it is clipped securely onto the board in order for the sensors to be activated.
If you are still experiencing a problem, please contact our customer service team on our freephone number 00800 22427276

Question: Can I personalize my own Monopoly game?
Answer:

Yes you can! This is your opportunity to name properties after your best friends, your favorite holidays, in fact almost anything you like!
Creating a unique Monopoly game couldn't be easier, visit www.mymonopoly.comfollow the instructions and in 14 working days your My Monopoly is with you, ready for you to create your very own property empire.

Question: Where can I buy or get parts for a regional Monopoly game?
Answer:

Winning Moves produce a range of regional Monopoly games.  You may like to visit their website on www.winningmoves.co.uk or contact them on 0207 2629696.

Some of their editions include Aberdeen, Birmingham, Bournemouth & Poole, Brighton & Hove, Bristol, Cambridge, Carlisle, Cornwall, Coventry, Derbyshire, Devon, East Grinstead, Edinburgh, Essex, Glasgow, Gloucestershire, Hull, Ipswich, Jersey, Kent, Lancashire, Leeds, Leicestershire, Liverpool, Northern Ireland, Wales, Yorkshire and many more

Question: What languages or countries are represented by specific Monopoly games?
Answer:

The Monopoly game is licensed in more than 45 countries and the list continues to grow. The 26 languages in which the game is printed included: Italian, Indian, Arabic, Portuguese, Croatian, Czech, Icelandic and Russian. Most foreign editions adopt their own currency and property names -- for example, Boardwalk becomes Mayfair in England, Rue de la Paix in France and Schlossallee in Germany. The National Federation of the Blind used a Braille edition, once, but the edition was never published publicly. We have no foreign language or overseas editions available for sale in the United Kingdom, nor can the games be purchased directly through Hasbro.

Elefun
Question: How can I get the butterflies and nets that are missing from my Elefun game?
Answer:

The nets and butterflies for the Elefun game are packed inside the trunk for shipping.  Please check the trunk to find the parts. If for some reason they are not located in the trunk, please let us know. Email us at consumer_affairs@hasbro.co.uk or call us on 00800 22427276.

Question: How can I obtain the blue butterflies that are missing from my game?
Answer:

We can confirm that the game of Elefun does not come with Blue Butterflies; it only contains yellow, red and green. Please note that the aim of the game is not to catch the coloured butterflies that correspond to the colour of your net but just to catch as many butterflies as possible, regardless of their colour.

Bop It
Question: How high does the score go in Bop It?
Answer:

The original Bop It went to 100 (approximately 100,000 made). The second edition went to 250. The new Bop It! (released from July 2009) Has a high score of 1,000.

Nerf
Question: How can I order more ammo for my Nerf product?
Answer:

Please email us at consumer_affairs@hasbro.co.ukor call us on 00800 22427276 to find out which retailers currently list this product. 

Guess Who
Question: Why are there fewer females and minorities in the game Guess Who?
Answer:

Guess Who? is a guessing game based on a numerical equation.  If you take a look at the characters in the game, you will notice that there are five of any given characteristics.  The idea of the game is, that by process of elimination, you narrow down who it isn't, thus determining who it is.  The game is not weighted in favor of any particular character, male or female.  Another aspect of the game is to draw attention away from using gender or ethnicity as the focal point, and to concentrate on those things that we all have in common, rather than focus on our differences.

Question: The character cards keep falling out of the frames, how do I make them stay in?
Answer:

Each plastic frame has two lugs either side of the middle of the frame. The card needs to be pushed behind the lugs to secure the card in place.

Tooth Tunes
Question: How long do the batteries last in Toothtunes?
Answer:

We can confirm that it is not possible to change the battery for Toothtunes.  According to dental health guide the brush should be changed every 3 months.  The lifetime of the brush is 3 months. The batteries lifetime is 6 months based on two minutes of brushing, twice a day.

Rose Petal Cottage
Question: Can I obtain parts for my Rose Petal Cottage?
Answer:

Hasbro UK do not manufacture this particular product in the UK although we do in the US. Please contact Worlds Apart on 0845 602 2119 who will assist you with your query.