2) Manuals and Spare Parts
Question: How can I order replacement parts?
Answer:

At Hasbro we want you to get the most out of our products. We therefore stock a significant number of spare parts and instructions for current and some discontinued lines.

All spare parts are sent out at a cost of £2.00 to cover postage and packaging. Please email us at consumer_affairs@hasbro.co.uk providing your full address and details of the parts required.

Enclosed with the parts (subject to availability) will be a letter detailing how to send a cheque or postal order back to us.

Alternatively we now can accept payment via Paypal.


Question: How do I obtain the parts that were missing or defective from my game?
Answer:

We are very sorry to hear that you had a problem with your product and can fully appreciate the disappointment caused. We pride ourselves on ensuring that our products are of the highest quality and are concerned to learn that this product was unsatisfactory. Please let me assure you that every care is taken to ensure that all our products reach the customers in perfect condition. We operate a stringent control system during both manufacture and distribution and very concerned to hear of your experience with our product.

Please send an email to consumer_affairs@hasbro.co.uk or call us on 00800 22427276 requesting the parts you need. Please be sure to let us know the following:

  • Name of the game
  • The parts that are needed
  • Shipping address
Question: How can I get instructions for your products?
Answer:

We have many instructions on our US Customer Service web page. Please click here.

Some products may differ in the UK or not be available on the site, in this instance please send us an email to consumer_affairs@hasbro.co.uk and we’ll be more than happy to email a copy to you.

Question: I am looking for a product, but it may be discontinued. Can you help me find it?
Answer:

If it was recently discontinued, you may still be able to find it in a retail store.  Please contact our Consumer Affairs Department on consumer_affairs@hasbro.co.uk or 00800 22427276 who would be happy to confirm if the item is still available and provide a list of stockists or confirm that it is discontinued.