At Hasbro we want you to get the most out of our products. We therefore stock a significant number of spare parts and instructions for current and some discontinued lines.
All spare parts are sent out at a cost of £2.00 to cover postage and packaging. Please email us at email@example.com providing your full address and details of the parts required.Enclosed with the parts (subject to availability) will be a letter detailing how to send a cheque or postal order back to us.
Alternatively we now can accept payment via Paypal.
We are very sorry to hear that you had a problem with your product and can fully appreciate the disappointment caused. We pride ourselves on ensuring that our products are of the highest quality and are concerned to learn that this product was unsatisfactory. Please let me assure you that every care is taken to ensure that all our products reach the customers in perfect condition. We operate a stringent control system during both manufacture and distribution and very concerned to hear of your experience with our product.
Please send an email to firstname.lastname@example.org or call us on 00800 22427276 requesting the parts you need. Please be sure to let us know the following:
If it was recently discontinued, you may still be able to find it in a retail store. Please contact our Consumer Affairs Department on email@example.com or 00800 22427276 who would be happy to confirm if the item is still available and provide a list of stockists or confirm that it is discontinued.