1) General Information
Question: How can I contact Consumer Affairs Department?
Answer:

Most queries can be answered over the telephone; if you wish to speak to an Advisor please contact 00800 22427276 and we will be happy to help you.  If you prefer you can email Consumer Affairs via consumer_affairs@hasbro.co.uk.

 

The postal address of our Consumer Affairs Department is:

Hasbro UK Ltd
PO Box 43
Newport
NP19 4YD.

Please do not use this address to return any product.  All returns must have an authorization number and alternative address, issued by our Consumer Affairs Department. 

Question: Do you offer a catalogue of products?
Answer: We do not produce a catalogue. Most of current range is available to view on our website www.hasbro.com.  Please note there maybe some variations on ranges in the UK, if you would like further information please contact our Consumer Affairs Department who will be happy to help you.
Question: I am interested in carrying Hasbro products in my retail store. How do I open a retail account with Hasbro?
Answer:

Please call 0208 569 1234 in order to contact our Trade Sales department to discuss opening a retail account or to learn more about carrying Hasbro products in your retail establishment.  

Question: Where can I buy your products?
Answer:

Hasbro products are widely available wherever toys and games are sold.You can also find the brands you know and love at these online retailers:

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You can find the Hasbro brands you know and love at these stores listed above. We've even included links to individual store locators where available to help you find the location nearest you.

Product selection, availability, and pricing may vary by retailer.

Question: How do I get permission to use the Hasbro Logo, pictures or products?
Answer:

Please use our Request Form to submit your request to use Hasbro properties.

Question: I have an idea for a new product. Does Hasbro accept outside submission ideas? How can I present my idea to Hasbro?
Answer:

Hasbro thank you for inviting them to consider your idea, however, the company maintains a very strict policy against reviewing such unsolicited proposals from individual inventors.

We suggest you contact a toy and games agent who represents the concepts and prototypes of independent inventors to various manufacturers throughout the toy and games industry or The British Toy and Hobby Association in the UK. Outside of the UK, a local Trade Association may be able to provide a list of agents for you who may sell the proposed new product within the industry.

The British Toy and Hobby Association however, produce an "{Inventor Pack}", which contains a comprehensive listing of members and allied service companies. They also produce a further book entitled {The Toy Industry in the United Kingdom}, which contains a section especially for Games inventors. For further information on availability and pricing you may wish to contact them at [80 Camberwell Road, London, SE5 0EG, Tel: 0207 701 7271]. In the meantime we cannot make a specific recommendation and do not endorse any of the agents mentioned.

Question: How do I request a donation from Hasbro?
Answer:

It's our mission to make toys and games that make the world smile. But this philosophy also applies to our work in the community. We feel a strong commitment to give something back to the people who support our business and the communities in which they live.

 

We would however like to invite you to apply for a charity lucky dip box that contains a selection of our toys and games. You need to complete an application form on our website to apply.

We now only accept applications for product donations via our website, which makes our donations much quicker, simpler and easier to track.

Please do not be put off by our new system - although you will need to enter many details about your organization, once these are set up, applying for subsequent donations will be very simple and straightforward.

Please see below for details of where you will find the application form on our website.

http://www.cybergrants.com/cybergrants/plsql/ao_login.login?x_gm_id=1530&x_proposal_type_id=435

Please note application forms can only be submitted between 21st January and 12th November and it may take 3-4 weeks for delivery. Each organisation is entitled to apply for one lucky dip charity box per year.

If you experience any problems, please do not hesitate to contact us. On behalf of Hasbro UK, we would also like to take this opportunity to wish your organisation every success in the future.

Question: How much is my old toy or game worth?
Answer:

We are very sorry to inform you that we do not place a secondary market value on our products. You may like to contact your local Antiques store or Toy & Hobby collector who may be able to assist you.

Question: Do your toys contain lead paint?
Answer:

Hasbro maintains stringent quality control standards in all aspects of the manufacturing process, in both Hasbro-owned factories as well as factories that are contracted to produce Hasbro-branded product.  

The Company regularly reviews and monitors a variety of quality control checkpoints during manufacturing, and tests the materials used in the production of our products at various stages of the process.  Specific to the issue of lead paint, paints used on our products are screened, tested and often re-tested at factories manufacturing Hasbro product throughout the world, including the United States and China.

Question: What career opportunities are available at Hasbro?
Answer: To learn about career opportunities at Hasbro please visit our Careers page.